HRAWI on the service charge

Talking about ‘Doing away with service charge in restaurants’ Mr. Dilip Datwani, President,Hotel and Restaurant Association of Western India (HRAWI) say,

“It is sad to see constant demands being made from the hospitality industry on one issue or the other. One day it is reducing food portions and on another day it is about terminating a legitimate charge. Service Charge is a global practice and one that has been in force in India for more than half a century. The charge is neither hidden nor disguised. It is categorically and boldly mentioned in the menu. A customer patronises a food outlet with the full knowledge that he/she will be levied a service charge. It is not just hospitality, but many businesses levy such charges. We cannot understand why we are being singled out.”

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