Serving Tajness steeped in culture and hospitality

Excerpts from the exclusive interview of Mr.Puneet Chhatwal with Komal Hora.

Hospitality Lexis / Print Edition November 2019

IHCL serves hospitality enriched with the culture and traditions of the nation. From their welcoming gesture to the staff’s uniform every element of IHCL mirrors the rich culture of India 

Imbibed with ‘Atithi Devo Bhava’ 

Indian Hospitality is very unique in itself as the warmth of Indian hospitality is so well-enshrined in the concept of “Atithi Devo Bhava” taken from Hindu scriptures. It has started finding its place in the world hospitality lexicon and is becoming something of a legend. Frontline people all through IHCL, are an embodiment of the same practised, polished and perfected over the decades.

Relive the History

Jiva Spa is a destination which stems from ancient India’s approach to wellness and inner force. Jiva unearths the treasures of India’s traditional healing wisdom and blends it with contemporary aesthetics to bring you a holistic journey of rediscovering yourself and nurturing your body, mind, and spirituality. Yoga is originated from India and its goodness today is acclaimed across the world. Jiva offers yoga under the guidance of the Bihar School of Yoga. 

“IHCL stands out for being a Custodian of Indian Hospitality which is reflected in our company name - The Indian Hotels Company Limited”

Emotionally Connected 

Guests have a strong emotional connect with IHCL’s brands which are reflected in the Brand equity surveys that the company does on a regular basis. The reason for this emotional engagement is that all hotels under IHCL have the ability to weave Indian heritage and culture into the services and offerings whether in India or New York, San Francisco, London, Cape Town, Maldives, Dubai, and many more such destinations.

From Bharat to Modern India 

Taj Khazana stores celebrate the cultural history of India with luxury as each store has been exquisitely decorated to reflect our treasured arts and unique diversity of the nation.

Experience the beauty of Jungles 

Taj Safaris invites you to experience the unparalleled beauty of the jungles of the Indian subcontinent. With its towering, ancient trees, enchanting chorus of forest birds, and herds of chital, this is a travel experience unlike any other.

“During his Independence Day address, the Hon’ble Prime Minister spoke about the huge potential of the Indian tourism industry. This recognition of the importance of the tourism and hospitality sector is encouraging, as it is a major contributor to the global economy in general and the Indian economy in particular. As an iconic company with a legacy of over 115 years, The Indian Hotels Company (IHCL) with its marquee brands like Taj is uniquely positioned to play a key role in welcoming and hosting guests from around the world as well as India. A full suite of hospitality offerings that span landmark hotels, palaces steeped in culture and history, exotic leisure hotels, resorts, and safaris promises to exceed the expectations of the most demanding tourists by delivering a personalized, exclusive, authentic and memorable experience. IHCL is committed to the future of tourism by augmenting its development pipeline thereby expanding presence across the country, opening new tourist destinations and also creating a talent pool through a series of skilling initiatives to make them future-ready. As a hospitality company with the highest brand recall, we hope to continue being the flag-bearer of Indian hospitality and contribute to making India a global destination of choice for the discerning world traveller.”  said Mr Puneet Chhatwal

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