Worthy Waiters will not make your customers Wait

HospiBuz Desk

As you enter a restaurant, there’s one thing that pisses you off at that very moment or can make your stay for a longer period of time. Personally, I judge the restaurant by the services they offer to their customers. Needless to point out, that most of the times waiters are the first point of contact for customers. Hence it is compelling for them to divulged both professionalism and an air of dexterity.

In recent times, the guest’s apprehension from waiters have become pretty sky-high, they search for a plenary amenity and stupendous services when they’re out for dining and above all, it is up to the servers to assure that they receive the service they are came looking for. So what exactly characterizes a good waiter?

Appearance:

Undeniably, waiters are the face of the restaurants. So it is clearly of utmost necessity that they dress up in the most appropriate attire. The shabby, creased or stained uniform can be annoying and unattractive to the diners who visited the restaurant to cherish luscious food in a hygienic restaurant. The restaurant business relies on the quality of waiters. Hence the waiters need to be neat, tidy and presentable to the guests.  

Punctuality:

An ideal waiter is one who is punctual about his shift timings and is always present at the work station prior to his shift. This discipline and punctuality directly define the core values of the eatery.

Cordial & Hospitable:

While communicating with the guests, an ideal server always uses docile terms for addressing such as sir, ma’am and miss with a pleasant smile on the face. The answers to customer’s questions need to be gentle, accurate and polite. Silent laughs, snickering and side table remarks might not be taken well by the guests.

Profound knowledge of menu:

One of the most important attributes of being a good waiter is to know the restaurant and its operations inside and out. A guest likeable waiter will not only have profound knowledge about the restaurant but will also mesmerise the guest with his thoroughness. Subsequently, the waiter will freely interact with the guest and will be able to engage the guest with the restaurant in a true sense.

Inspect the item before serving:

The waiters who have the manner of inspecting food before serving saves everyone around from a lot of undesired drama, especially when there are special requests involved. A humble waiter always acquires and informs the guest if the orders have been messed up and apologize for additional delay.

Observant & attentive:

After the order is served, a good waiter always keeps an eye on the table he’s serving, from an adequate distance concerning the guest’s personal space. Ideally, he has to be vigilant about sitting arrangement of the guests, filling up the empty glasses, cleaning up some unexpected spilling on the table and to be attentive if the guests need to place some more orders after finishing a course.

Quick post meal service:

A worthy waiter will consistently ask whether the guest is done with dining before taking away the dishes from the table. If there is some food still left in the dish, he can affably ask if the food was all right. The table has to be cleared promptly, but not without asking the guest. A smart waiter will ask if there is anything more he can get for them, opening the avenue for the guest to order for desserts.

Restaurants have to be highly particular when hiring the staff especially the waiters as they are in direct touch with the guests, it is not sufficient to know how to take orders and serve food, guests look much beyond that in terms of personalized and adequate services from restaurants and it majorly lies upon the waiters shoulder to meet and exceed these expectations.

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